The Only SOC 2 Compliance Checklist You Need

Service Organization Control (SOC) 2 compliance ensures organizations have proper procedures in place to safeguard private information and quickly mitigate cases when data leaks happen[...]
By Daniella Balaban
image August 31, 2021 image 6 MIN READ

Service Organization Control (SOC) 2 compliance ensures organizations have proper procedures in place to safeguard private information and quickly mitigate cases when data leaks happen. Originally part of the American Institute of CPAs’ Service Organization Control reporting platform, SOC 2 compliance has become the seal of approval required by organizations to assure customers that their personal information is secure. To ensure your organization passes SOC 2 compliance, follow the guidance in this post and the detailed items in the downloadable checklist. 

Download the SOC 2 compliance checklist:


7 steps to prepare for a SOC 2 audit

SOC 2 compliance requires organizations to adhere to the following five principles:

When you define the scope, identify the processes in your organization that you must include in the SOC 2 report. Likewise, determine which processes you need to exclude from the report. For example, a service that’s used only to store information should adhere to the Security and Availability principles. If no data is manipulated, the Process integrity, Confidentiality, and Privacy principles may not apply.

After you define and understand the basic scope, it’s time to drill down into the finer details.

1. Identify and mitigate risks

Define the scope of the SOC 2 reportSOC 2 is not a fixed set of rules. It’s a generalized strategy that’s unique to each business model. Therefore, your organization must map out the processes and procedures that it uses that might lead to, for example, financial and non-financial fraud, loss or modification of information, or unauthorized access.

SOC 2 requires your organization to have procedures in place to identify and mitigate issues that threaten any of the five SOC 2 principles that apply to your organization. A SOC 2 audit is a thorough and expensive 6–12-month long process. If you fail to identify the risks in your organization, you can receive a poor result on your SOC 2 audit. Therefore, you must clearly document every organizational process and procedure so you have mitigation plans ready in case of failure.

2. Develop a communication and training strategy

Develop a communication and training strategyOften, the weakest link in an organization is an employee who doesn’t follow organizational security policies or can’t recognize a phishing attempt. To help prevent these situations, develop a communication and training strategy. As part of this strategy, also include the following objectives:

Because phishing works through trickery, the only way to protect your organization against phishing is to provide effective cybersecurity awareness training. These training programs teach employees how to recognize suspicious requests and their accompanying pressure tactics. Do not limit cybersecurity awareness training to a one-off mandated lecture or documents for employees to read. Effective training requires repetition through contextual simulation bites that align with the employee’s daily workflow.

Download the SOC 2 compliance checklist:


3. Define controls for high-risk areas

Monitor third-party providersSOC 2 compliance is a generalized strategy that you must optimize for your unique organizational structure. However, high-risk areas apply everywhere that can negatively affect a SOC 2 audit. Be sure to address the following high-risk areas:

4. Gain buy-in from stakeholders

To most people, an audit is considered a nuisance or chore. Upper management often doesn’t realize the commercial edge that’s obtained through SOC 2 compliance in future contract negotiations. SOC 2 compliance assures your clients that their private information is safe with you. However, this level of confidence is achievable only if upper management conveys SOC 2 compliance as an organizational goal that all employees must strive for. Therefore, gain buy-in from your stakeholders early in the SOC 2 preparation process.

5. Establish internal control monitoring

Within each organization, multiple controls and policies govern daily organization operations and mandate how an organization reacts to crises. Whether for employee turnover, infrastructure upgrades, or system configuration, you must consistently monitor controls that impact information security to ensure operational stability. Remember, SOC 2 audits take 6–12 months. Therefore, controls and procedures must remain stable throughout the duration of the audit. If enforcement becomes lax over time, you might not achieve the desired result of the audit.

Establish internal control monitoring

6. Monitor third-party providers

Your organization may use third-party providers and services to meet operational requirements. Third-party providers that interact with private information can affect your SOC 2 audit. 

Therefore, you must account for your third-party providers. Some providers, such as Amazon AWS, might have their own SOC 2 compliance accreditation that can simplify your audit. However, for providers that don’t have compliance accreditation, you must control and account for their internal processes. These controls provide assurances that any information passing through third-party systems remains secure and monitored at every point.

7. Conduct a pre-audit readiness and risk assessment

If you miss consideration of even a small section of your organization or its outsourced activity, your compliance audit can return unfavorable results, costing your organization time and money. 

To strengthen your case for compliance, perform a pre-audit. Preferably, do the pre-audit with the same auditing agency that will perform the actual SOC 2 compliance audit later. The pre-audit helps you gain insight into the method, process, and depth that an auditor uses to assess your organization’s compliance. The information that you gain through a pre-audit readiness and risk assessment allows you to better scope your SOC 2 compliance requirements. It’s a powerful way to prevent unexpected surprises from popping up during an actual audit.

Download the SOC 2 audit checklist:


Download our step-by-step checklist

Whether you’re preparing for your first SOC 2 audit or are looking to correct mistakes from previous attempts at SOC 2 compliance, follow the advice in this post. To begin, scope the processes for your audit that are specific to your organization’s business model. Then, create a communication and employee training strategy to keep your employees from being exploited by malicious actors. Next, have backups and mitigation plans ready in case something goes wrong during the audit. Most importantly, download the detailed checklist to guide you step-by-step through the process. Remember: it’s always cheaper and faster to do things right the first time around.

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